Software Development Intern

• Designed and developed a CRM-telephony integration platform connecting IVR services with Kylas CRM APIs, enabling automated call tracking and streamlined sales workflows.
• Built a Chrome Extension Dialer using DOM injection, allowing sales teams to initiate calls directly from CRM lead profiles with a single click.
• Implemented call log synchronization pipelines that process IVR call records, match them with CRM leads, and create call activities automatically.
• Integrated Sensibot conversational chat solutions within Kylas CRM, enabling centralized customer interaction management and improved response times.
• Delivered scalable integrations across CRM, telephony, and backend systems using REST APIs, event-driven processing, and real-time data synchronization.